Frequently Asked Questions
Everything you need to know about shopping with Urban Revivo.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that certain items like swimwear and earrings are non-returnable for hygiene reasons.
Do you offer international shipping?
Yes, Urban Revivo ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I determine my size?
Each product page features a detailed size guide. We recommend comparing your body measurements against our chart to ensure the perfect fit, as sizing may vary between different collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team, provided it has not yet reached the packing stage.